- Software Support
- Sales: 1.608.807.1082 Option 1
- TPA Call Center: 1.877.585.1131
At PPi, we have built our reputation on software and service excellence. Outstanding employees have helped us build our distinctive reputation. Are you looking for a role where you can make a meaningful impact? Check out our job openings to find your opportunity to be part of something great. When you work with us, you'll enjoy our comprehensive benefits package, including health, vision, and dental insurance, disability and life insurance, paid time off, generous 401(k) matching, and a flex spending account.
The Provider Relations Call Center Specialist is responsible for maintaining excellent relationships with health providers and facilities by responding to their phone inquiries efficiently, professionally, and accurately. The Specialist will respond to provider calls related to claim status, denials, and re-submission of claims. The Specialists will instruct providers regarding how to use the provider portal on the website, and be able to successfully add and manage users for the provider portal. They must be able to work in a fast paced environment and be able to handle claims processing duties and projects while not handling telephone calls. The position requires a complete understanding of how claims are processed and established guidelines and procedures in order to accurately answer phone inquiries.
The Software Engineer role modifies existing code for Care Compass software. This position is primarily responsible for correcting defects, debugging software, and coding new functionality. This position is also responsible for developing new programs, maintaining existing programs, correct user-reported defects/errors, create logic framework, and more. Click on the link below to learn more!
The Implementation Specialist assists external clients in the implementation of the Care Compass system. This position is responsible for evaluating client needs and developing configurations that support business processes. The Implementation Specialist defines and executes on delivery and implementation plans and tests and troubleshoots final system setups. Responsible for providing training and end-user support during and after the implementation process. This position may be involved in pre-sales product demonstrations or provide assistance in scoping projects and developing proposals.
The Help Desk Manager’s primary responsibility is providing quality support service and process expertise to PPi’s Care Compass customer installations. This position provides technical assistance and support for escalated queries and issues related to our primary product, called Care Compass. The Help Desk Manager oversees building a knowledge base for use by all teams and works with all levels of company and customer personnel to find resolutions to complex problems. This position provides leadership to the Customer Support team members.
The Project Manager works with clients and internal management and technical staff in support of implementation, configuration, and customization projects, and is responsible for project plans, timelines, scope and budget for client implementations, and maintenance and system configuration enhancements requiring Statements of Work (SOWs). This position will define and execute on delivery and implementation plans. This position will be involved in pre-sales product demonstrations and be responsible for scoping projects and developing proposals. The Project Manager will work closely with the implementation specialists to assist customers to use Care Compass to support their model of care, operate under state and federal operating guidelines, optimize administrative efficiency and support Quality Management Systems.
The Training Specialist is responsible for the development and implementation of a training program at PPi. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions. Ultimately, the role of the training specialist is to oversee all training at our company.