- Software Support
- Sales: 1.608.807.1082 Option 1
- TPA Call Center: 1.877.585.1131
At PPi, we have built our reputation on software and service excellence. Outstanding employees have helped us build our distinctive reputation. Are you looking for a role where you can make a meaningful impact? Check out our job openings to find your opportunity to be part of something great. When you work with us, you'll enjoy our comprehensive benefits package, including health, vision, and dental insurance, disability and life insurance, paid time off, generous 401(k) matching, and a flex spending account.
The Claims Processing Team Lead is responsible for overseeing the day-to-day operations of the claims processing team. The Team Lead will train new staff, including developing and maintaining a training plan for each employee and creating training materials as needed. The Team Lead will create and update procedures and be responsible for scheduling and conducting training sessions to educate staff on procedure changes. The Team Lead will be responsible for identifying trends, and formulating an action plan to correct any issues found, as well as report staff accuracy to the Director of Claims Operations.
The Provider Relations Call Center Specialist is responsible for maintaining excellent relationships with health providers and facilities by responding to their phone inquiries efficiently, professionally, and accurately. The Specialist will respond to provider calls related to claim status, denials, and re-submission of claims. The specialists will instruct providers regarding how to use the provider portal on the website, and be able to successfully add and manage users for the provider portal. They must be able to work in a fast paced environment and be able to handle claims processing duties and projects while not handling telephone calls. This position requires a complete understanding of how claims are processed and established guidelines and procedures in order to accurately answer phone inquiries.
The Implementation Specialist assists external clients in the implementation of Care Compass. This position is responsible for evaluating client needs and developing configurations that support business processes. The Implementation Specialist defines and executes on delivery and implementation plans and tests and troubleshoots final system setups. Responsible for providing training and end-user support during and after the implementation process. This position may be involved in pre-sales product demonstrations or provide assistance in scoping projects and developing proposals.
The Software Engineer maintains and enhances code for Care Compass software. This position is responsible for correcting defects, debugging software, and coding new functionality. Some customer interaction may be required to investigate an issue.
The Director of Software Development is responsible for the overall planning, organizing, and execution of all Application Development functions. This includes directing operations to meet both internal and external customer requirements as well as the support and maintenance of existing applications and development of new technical solutions.
Send your resume to email@example.com and we'll let you know when a position matching your background becomes available. Thank you for your interest!
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