- Software Support
- Sales: 1.608.807.1082 ext. 2
- TPA Call Center: 1.877.585.1131
At PPi, we have built our reputation on software and service excellence. Outstanding employees have helped us build our distinctive reputation. Are you looking for a role where you can make a meaningful impact? Check out our job openings to find your opportunity to be part of something great.
When you work with us, you'll enjoy our comprehensive benefits package, including health, vision, and dental insurance, disability and life insurance, paid time off, generous 401(k) matching, and a flex spending account.
The Call Center/Provider Relations Team Lead is responsible for overseeing the day-to-day operation of the call center, including adequate phone coverage. The Team Lead is responsible for creating and maintaining guidelines and procedures for the call center and to ensure the call center staff has the training needed to effeceintly perform their duties. The Team Lead will audit phone conversations, including ensuring that adequate documentation is completed for each call. The Team Lead will also be responsible to report issues, concerns, and statistics to the Manager of Claims Operations.