At PPi, we have built our reputation on software and service excellence. Outstanding employees have helped us build our distinctive reputation. Are you looking for a role where you can make a meaningful impact? Check out our job openings to find your opportunity to be part of something great. When you work with us, you'll enjoy our comprehensive benefits package, including health, vision, and dental insurance, disability and life insurance, paid time off, generous 401(k) matching, and a flex spending account.

Application Support Manager

The Application Support Manager’s primary responsibility is providing quality support service and process expertise to PPi’s Care Compass clients. This position provides technical assistance and support for client questions and issues related to our primary product, Care Compass and for our Provider Portal. The Software Support Manager oversees building a knowledge base for use by all teams and works with all levels of company and customer personnel to find resolutions to complex problems.  This position provides leadership to the Customer Support team members.

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Provider Relations Specialist (Call Center)

The Provider Relations Call Center Specialist is responsible for maintaining excellent relationships with health providers and facilities by responding to their phone inquiries efficiently, professionally, and accurately. The Specialist will respond to provider calls related to claim status, denials, and re-submission of claims. The specialists will instruct providers regarding how to use the provider portal on the website, and be able to successfully add and manage users for the provider portal. They must be able to work in a fast paced environment and be able to handle claims processing duties and projects while not handling telephone calls. This position requires a complete understanding of how claims are processed and established guidelines and procedures in order to accurately answer phone inquiries. 

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Implementation Manager

The Implementation Manager leads the initiatives of the implementation team and provides support of PPi’s Care Compass customer installations. This position will work closely with the Client, Software Development and Client Success to drive projects to successful completions.  The Implementation Manager is part of the Implementation Team, and supervises the Implementation Specialists and Project Managers.

Interested in applying? Please respond directly to Kelly Murphy (Kelly.murphy@ppi.com)

Customer Support Specialist (Help Desk)

The Customer Support Specialist’s primary responsibility is providing quality support service and process expertise to PPi’s Care Compass customer installations. This position provides technical assistance and support for incoming queries and issues related Care Compass.

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Implementation Specialist

The Implementation Specialist assists external clients in the implementation of Care Compass. This position is responsible for evaluating client needs and developing configurations that support business processes. The Implementation Specialist defines and executes on delivery and implementation plans and tests and troubleshoots final system setups. Responsible for providing training and end-user support during and after the implementation process. This position may be involved in pre-sales product demonstrations or provide assistance in scoping projects and developing proposals. 

Don't see a fit at this time?

Send your resume to recruiting@ppi.com and we'll let you know when a position matching your background becomes available. Thank you for your interest!

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